Frequently Asked Questions |
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Claim Frequently Asked Questions
When should I contact the MMIC Claim Department?
When a patient or his or her legal representative complains or threatens legal action either verbally or in writing, when you receive notice of a professional liability lawsuit (Summons and Complaint), when you have an adverse or unanticipated outcome or anytime you have a claim related question.
How do I report a claim?
Log on to the MMIC website and use the reporting form provided on the MMIC homepage.
You can also call one of our offices.
Minnesota, North Dakota, South Dakota and Wisconsin:
Nancy Olson-(952)838-6728
Nebraska:
Pat Dollen-(402)384-5201
Iowa:
Donna Fletcher-(515)267-2649
or call 800-328-5532
Why do I need to report adverse events?
Early reporting gives MMIC an opportunity to conduct a limited investigation if appropriate. Most states allow the patient or his or her family several years after the event to pursue a claim. By this time the actual events may be forgotten or distorted due to the passing of time.
What should I do if a legal representative for the patient contacts me with a request to discuss my patient care?
If you are contacted by an attorney for the patient or if you receive a request for a meeting to discuss your care, you should immediately contact the Claim Department.
What should I do with the patient's medical record once I receive notice of the claim?
Do not alter, clarify or supplement the medical record. Secure the medical record in a safe place.
What should I do when I receive a notice from the Board of Medical Practice or Department of Health and Human Services in regards to a patient complaint that they received against me?
We encourage you to contact the Claim Department if you receive a written or oral notice from the above departments. We can assist you with these investigations.
Who should I contact if I need assistance with the credentialing process?
Minnesota, North Dakota, South Dakota and Wisconsin:
Kathy Clausen - (952) 838-6728
Nebraska:
Pat Dollen - (402) 384-5201
Kim Biggs - (402) 384-5203
Iowa:
Donna Fletcher - (515) 267-2649
Dorothy Grandon - (515) 267-2643
Lee Burgis - (515) 267-2653
or call 800-328-5532
What does the patient need to prove to pursue a successful claim against me?
The patient must prove the health care provider breached the acceptable standard of care practiced by other health care providers within the community and that the breach caused an injury to the patient.
What should I do if a medical device I am using malfunctions causing an injury to the patient?
This equipment should be secured immediately and you should contact the Claim Department for further direction.
General Website Frequently Asked Questions
How do I register for an account?
Registering for MMICGroup.com is quick and easy. Click here, fill out the form and click the submit button.
Is an online account free?
Yes.
When can I use my account?
Your account will be activated as soon as we verify that you are an MMIC client. We will send a confirmation e-mail soon after registering, if you register during our regular business hours of 8:00 a.m. to 4:30 p.m. (CST) , Monday - Friday. If you are registering any other time, you will hear from us on the next business day.
What are the benefits of registering?
If you are a policyholder, registering for the website will allow you access to exclusive policyholder content, download insurance reports and pay your premium online.
Where can I find applications & forms?
Applications & forms can be accessed by highlighting the insurance button in the left column and clicking the applications & forms button.
How do I pay online?
To pay your premiums online you will first need to register for the website and register to pay online.If you have not registered to pay online you can do so here.
1. Once your information is verified you will receive an e-mail giving you access to pay your premium online.
2. After receiving the e-mail login and click the online payments button in the left column.
3. You will now be at the policy history page. Click the policy in which you want to make payment.
4. Click the on-line payment options button in the left column
5. Fill in your bank information and click save account info.
How do I sign up for insurance reports?
To pay your premiums online you will first need to register for the website and register to pay online.If you have not registered to pay online you can do so here.
1. Once you receive a confirmation e-mail you will have access to the insurance reports you requested.
2. Log on and click on the My Account button which is in the top right corner.
3. Under the insurance reports subheading click on the link of the report you need access to. (Certificates of Insurance, Credentialing, or Loss History Reports).
4. Fill out the form, select the reports in which you want access and click the sign up button.
When will my insurance reports be available after requesting access?
You will receive verification e-mail within 24 hours during regular business hours of 8 a.m. to 4:30 p.m. (CST) , Monday - Friday. If you request access any other time you will hear from us on the next business day.
What do I do if I forgot my password?
You can retrieve your password by submitting the lost password form located here. If you need further assistance please use the contact us form or call 800-328-5532.
Policyholder Services and Online Payment Frequently Asked Questions
What is Policyholder Services?
Policyholder Services is where MMIC policyholders, agents and brokers can view coverage information and make online premium payments.
Is there a separate registration for PHS?
Yes. You have to register for the MMIC Group Website and for security reasons we ask you to register a second time for PHS.
Who can register for PHS?
We designed PHS specifically for MMIC policyholders, agents and brokers. It is a secure site, meaning only you or the person you designate can access your policy information.
Who can enroll for online payments?
Only designated persons have access to online payments, usually it's the accounts payable person. You may or may not receive access. We verify with your clinic or practice to determine who gains access to your payment history.
Do you accept credit card payments?
Additional costs are incurred when customers pay by credit card. We would have to distribute these costs to all policyholders including those not using the service. Offering payment by credit card would not be equitable at this time.
Will I continue to receive an invoice if I sign up for recurring payments?
Policyholders signed up for recurring payments will receive their regularly scheduled invoice marked "Information Only--Do Not Pay." The minimum amount due on the invoice will be automatically deducted from your account on the fifth business day following the payment due date.
How quickly will payments be posted to my account?
One-time payments are posted weekly. You can expect a one-time payment to be posted to your account from one to five business days of entering the online payment. Recurring payments are processed monthly for installments due on the first of the month. You can expect a recurring payment to be posted to your account five business days after the invoice due date.
How do I know if my payment has been received?
You will receive an online message indicating your request has been received, after you have submitted your payment.
Can I make an online payment if I receive a notice of cancellation?
If you cancel your policy and still have an outstanding balance you may make an online payment. If your policy has been cancelled for nonpayment, you may no longer make an online payment.
What Internet browsers are supported?
Policyholder Services supports Microsoft Internet Explorer 5.5 and higher. We are looking at additional browsers and will add them when security tests are completed.
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