Archive

Here you’ll find past issues of Brink — our quarterly client magazine. Brink is chock-full of relevant articles on current trends, issues and solutions for patient safety, risk management and health IT, as well as case studies and success stories from your medical peers.

The health care industry is constantly changing. Stay informed with Brink.

2016

Fall 2016

Content summary

  • Advanced Practice Providers
  • 3 Strategies to Support APP's and Reduce Risks
  • Culture Shift: Leading Through Collaboration
  • APPs as Part of the Solutions
  • Claim Review: Communication Breakdown

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Summer 2016

Content summary

  • Consent & Communication
  • The cost of Misunderstandings
  • Informed Consent: More than a Signature
  • Where Communication Breaks Down
  • Reducing risks Associated with Your EHR
  • Claim review: Failure to obtain Informed consent

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Spring 2016

Content summary

  • Violence in the workplace
  • Denial doesn't help
  • Managing abusive patients
  • Compassion fatigue and disruptive behavior
  • HR policies to help weed out troublemakers
  • A patient's vengeance claim review

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Winter 2016: Surgery

Content summary

  • How's your social IQ!
  • How old is "too old" to practice?
  • Successful pre-op conversations
  • Lessons learned from a wrong-site surgery
  • Claim review: preeclampsia undiagnosed and untreated

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2015

Fall 2015: Long-term care

Content summary

  • Staff turnover in long-term care — and how you can reduce it.
  • How direct care workers can improve patient safety and the quality of care in your facility.
  • Minimizing the risks and maximizing the benefits of social media in your facility
  • Technology in the long-term care environment.
  • How Bluestone Physician Services brings care to where their patients live.
  • Facilities are changing the way they interact with residents and external communities.
  • Health care stats and facts.
  • Talking to your patients and their families about advance directives.

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Summer 2015: Outpatient risks

Content summary

  • A rare glimpse of risks in the outpatient setting
  • Your willingness to empathize can help — or hinder — a patient’s emotional healing.
  • Health care stats and facts.
  • What are the risks associated with advanced practice providers?
  • Root cause analysis as a tool for clinics.
  • The value of a formalized peer review process
  • Improving patient safety by asking for feedback.

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Spring 2015: The patient experience

Content summary

  • How we can improve access to care.
  • Learning from our own experience as patients.
  • Apologies and their impact on the patient experience.
  • Doctor-patient relationships and the EHR.
  • Engaging patients through technology.
  • Health care stats and facts.
  • Be ready to support those suffering from the unsettling events.

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Winter 2015: Getting through a malpractice suit

Content summary

  • Facing a medical malpractice suit.
  • Overcoming barriers between doctors and patients.
  • Doctors say a little of both.
  • Complying with ever-changing regulations.
  • Health care stats and facts.

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2014

Fall 2014: The physician experience

Content summary

  • How physician burnout affects our medical care system.
  • Open sharing and joint accountability in a Just Culture environment.
  • Managing an advanced practice provider.
  • How doctors are finding joy again in the practice of medicine.
  • Health care stats and facts.
  • The positive outcomes of an effective QAPI program.

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Summer 2014: The diagnosis issue

Content summary

  • Why we sometimes fail to accurately diagnose.
  • A new tool helps prevent shoulder dystocia.
  • Cognitive biases and how to avoid them.
  • Empathy training for doctors and nurses.
  • Diagnosis stats and facts.
  • Acute change of condition.

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Spring 2014: The clinic issue

Content summary

  • Back to BaSicS: A primer for patient safety in a clinical setting.
  • The big challenges of a small practice: Patient safety can be challenging for outpatient clinics.
  • Mission accomplished how one primary care clinic implemented an EHR.
  • Set the record straight: Managing amendments and changes in the EHR.
  • ETC. Clinic facts and stats.
  • Looking deeper, seeing more: The power of data driven decision making

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Winter 2014: The emergency medicine issue

Content summary

  • The pressure cooker: Caring for frightened patients in the ED
  • Turning points: Communication breakdowns during transitions in care
  • Streamline or slipup? Timesaving EHR features can be risky
  • Want vs. need: Recognizing drug diversion in the ED
  • Race for the records: Emergency medicine meets the health information exchange
  • Human error: How to make fewer mistakes in a busy ED
  • Book review - Unfinished business: How to keep patients from bouncing back to the ED
  • Claim review - Closing the loop: A failure to follow up triggers a malpractice claim
  • Claim review - When patients call in sick: The dangers of telephone triage

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2013

Fall 2013: The communication issue

Content summary

  • Orbiting the patient: Patient‑centered care improves outcomes
  • One minute and 45 seconds: The value of the uninterrupted patient
  • Communication facts and stats
  • A better goodbye: Rethinking hospital discharge
  • Under pressure: Avoiding breakdowns in high‑stakes communications
  • Toward transparency: Moving from “deny and defend” to “I’m sorry and here’s what happened”
  • Book review - Award‑winning docs: What makes them special?
  • Claim review - Errors of omission: What you don’t say can matter most

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Summer 2013: The health IT issue

Content summary

  • Brave new world: The master plan for health IT
  • Side effects - EHR: Unintended consequences
  • Pulling the plug: Decommission your legacy IT with care
  • Let go: Leaving paper behind
  • Trouble downstream: Test management
  • Harnessing the power of your EHR
  • Patient portal: If you build it, will they come?
  • Are you your greatest security risk?
  • Book review - Be present, be silent: Insights from an empathic physician

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Spring 2013: The OB issue

Content summary

  • Stuck: Shoulder dystocia can maim or kill a baby during delivery
  • Shoulder dystocia claim review
  • Waiting for baby: Avoiding elective delivery until 39 weeks gestation
  • Culture: The ground we walk on
  • Book review - Less stress: How to balance your life and be happy again
  • Claim review - When doctors go medieval: A surgeon criticizes an anesthesiologist’s care, prompting the family to file a malpractice claim
  • Claim review - The silent treatment: How a breakdown in communication led to a missed diagnosis
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