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CMS Reminder: Texting Orders Not Allowed

TUESDAY, FEBRUARY 13, 2018


In a recent memorandum, the Centers for Medicare & Medicaid Services (CMS) reminds health care organizations that CMS does not permit the texting of orders by physicians or other health care providers. The memorandum summary states that:

  • Texting patient information among members of the health care team is permissible if accomplished through a secure platform.
  • Texting of patient orders is prohibited regardless of the platform utilized.
  • Computerized Provider Order Entry (CPOE) is the preferred method of order entry by a provider.

Ensure your organization has policies and processes for communicating patient information among the health care team that provides a standardized checklist or template for an effective handoff, documents the communication in the EHR, and protects patient privacy and security. For help contact your risk and patient safety consultant.