Address Issues


We're here for you—our responsive team can help you evaluate, communicate and resolve adverse events

When something bad happens, you may not always know how or why it happened, but you may sense it's important for the patient to be informed. Contact us and let us help you take action to mitigate the impact of unanticipated events, adverse outcomes or medical errors. We can help you evaluate the situation, coach you on communication—and apology if needed—plus offer tips, tools and action plans to help you more effectively resolve the issue.




Evaluation
Let's figure out what happened, so you can fix it for next time
Communication
Feel prepared and confident to have sensitive conversations
Resolution
Take actions to remedy gaps, fix broken processes, or follow up


Risk and Patient Safety

Lori Atkinson, Research and Education Manager, PSS Team

"The sooner you call us, the sooner we can help. When you feel an adverse event might result in future similar events, or potentially a claim, don't wait to call. No question or situation is too small."

Lori Atkinson
Research and Education Manager
Risk and Patient Safety Team