Resolution


We help you take action and become more proactive in your patient safety efforts

Perhaps you need to bolster your informed consent process? Maybe a machine or tool you use regularly is not working properly and needs to be sidelined and examined. Or there could be a team culture or communication issue that underlies the event and needs to be transformed. Whatever the situation is, we're here to take action to help you improve your processes, bolster your documentation, improve team communication, offer best practices, and more. Our goals are to help you become proactive, improve your patient safety efforts, and minimize risks to you, your teams, or your organization wherever possible.




Follow up with your patients and families

Adequate resolution is important for all parties involved. Even if your adverse event doesn't lead to a claim, it's important to take the time to gain closure from your patient and their family, and to help them heal, both physically and emotionally. We can work with you, your patient advocate or other internal staff, to help you communicate next steps, support the patient and family as needed, and keep them updated about follow-up care. Often, the most important thing to an injured patient is the reassurance that you'll work to prevent this from happening again.




Include a healthy dose of physician wellbeing

Being involved in an adverse event can be a stressful, sometimes debilitating, event. You and your clinicians may become depressed, disconnected, or filled with shame and doubt. Burnout is on the rise, and it can lead to reduced productivity and decreased patient safety—our WellBeing Center is available to policyholders any time, and houses a wealth of resources, events, tips and assessments to help you stay healthy and grounded in your personal and professional goals.



Risk and Patient Safety

Lori Atkinson, Research and Education Manager, PSS Team

"The sooner you call us, the sooner we can help. When you feel an adverse event might result in future similar events, or potentially a claim, don't wait to call. No question or situation is too small."

Lori Atkinson
Research and Education Manager
Risk and Patient Safety Team